At [Casino], we are committed to promoting responsible gambling and providing tools to help our players manage their gaming habits. One such tool is self-exclusion, which allows players to voluntarily restrict access to their accounts for a specified period. Self-exclusion is a critical resource for individuals seeking to manage or prevent gambling-related harm.
1. What is Self-Exclusion?
Self-exclusion is a voluntary option for players who wish to take a break from gambling. During the self-exclusion period, players cannot:
- Log into their account.
- Deposit funds.
- Place bets or participate in any games.
This feature is designed to help players regain control and make responsible decisions about their gaming activities.
2. How to Initiate Self-Exclusion
Players can initiate self-exclusion through the following steps:
- Contact Support: Reach out to our Customer Support Team via live chat or email.
- Account Settings: Use the self-exclusion feature in your account dashboard.
Once the request is submitted, your account will be immediately restricted for the chosen period.
3. Self-Exclusion Periods
We offer flexible self-exclusion options to suit individual needs:
- Short-Term Exclusion: 24 hours, 7 days, or 1 month.
- Long-Term Exclusion: 6 months, 1 year, or longer.
- Permanent Exclusion: Players can request a permanent exclusion, which requires additional steps to reverse after a set cooling-off period.
During the exclusion period, you will not receive any promotional emails or marketing materials.
4. Compliance with Gambling Authorities
As a licensed casino, we comply with the requirements of regulatory authorities, such as:
- UK Gambling Commission (UKGC)
- Malta Gaming Authority (MGA)
These bodies mandate the strict implementation of self-exclusion tools, ensuring that once a player opts for self-exclusion, the casino adheres to the request without exception.
5. National Self-Exclusion Programs
In some countries, national self-exclusion schemes allow players to block access to all licensed online casinos in that jurisdiction. Examples include:
- GAMSTOP (UK): A free service enabling players to block access to all UK-licensed gambling websites.
- Spelpaus (Sweden): A national self-exclusion system for Swedish players.
If available, we encourage players to use these tools for broader protection.
6. Reactivating Your Account
Reactivating your account after a self-exclusion period involves the following:
- Request for Reactivation: Submit a formal request through our support team.
- Cooling-Off Period: Many casinos, including [Casino], implement a cooling-off period to ensure players make a considered decision.
Reactivation is not automatic and will only occur after all necessary steps have been completed.
7. Additional Support
Self-exclusion is just one part of our commitment to responsible gambling. If you or someone you know is struggling with gambling, we recommend reaching out to professional support organizations.
Conclusion
Self-exclusion is a valuable tool for maintaining control and preventing harm. At [Casino], we prioritize your well-being and are dedicated to providing the resources and support you need to gamble responsibly.
If you have any questions or need assistance with self-exclusion, please contact our Customer Support Team. We are here to help.