At [Casino], we are committed to maintaining a secure and transparent environment for all our players. Our Know Your Customer (KYC) policy is an essential part of this commitment. It helps us verify the identity of our users, ensure compliance with legal regulations, and prevent fraudulent or illegal activities.

Why KYC is Important

The KYC process is vital for:

  • Preventing Fraud: Protecting users and the platform from fraudulent activities.
  • Ensuring Security: Safeguarding your account and financial transactions.
  • Compliance: Meeting regulatory requirements, including anti-money laundering (AML) and counter-terrorism financing (CTF) laws.

When KYC is Required

We may request KYC verification in the following situations:

  • During account registration.
  • When making your first withdrawal.
  • For deposits exceeding a certain threshold.
  • If suspicious activity is detected.

Documents We Require

To complete the KYC process, you may be asked to provide the following documents:

1. Proof of Identity

  • Government-issued ID (passport, driver’s license, or national ID card).
  • The document must be valid and display your photo, full name, date of birth, and signature.

2. Proof of Address

  • Utility bill, bank statement, or official letter issued within the last 3 months.
  • Must show your name and residential address.

3. Payment Verification

  • Proof of ownership for the payment method used (e.g., a screenshot of your e-wallet, or the front side of your credit card showing only the last 4 digits).

How to Submit Documents

Submitting your documents is simple:

  1. Log in to your [Casino] account.
  2. Navigate to the KYC/Verification section in your profile settings.
  3. Upload clear, legible copies of the required documents.

Our team will review your documents within 24-48 hours. If additional information is needed, we’ll notify you via email or your account dashboard.

Data Security

We take the security of your personal information seriously. All documents provided for KYC verification are:

  • Encrypted during transmission and storage.
  • Accessible only to authorized personnel.
  • Used solely for verification purposes and never shared without your consent, except as required by law.

Failure to Complete KYC

Failure to complete the KYC process may result in:

  • Restrictions on deposits or withdrawals.
  • Account suspension until verification is complete.
  • Termination of your account in cases of non-compliance.

Need Assistance?

If you have questions or need help with the KYC process, our support team is here for you:

At [Casino], your safety and trust are our priorities. Thank you for cooperating with our KYC process and helping us maintain a secure gaming environment.

Know Your Customer (KYC) Policy