At [Casino], we strive to ensure that your gaming experience is enjoyable, seamless, and secure. However, we understand that certain circumstances may warrant a refund. This Refund Policy outlines the conditions under which refunds are granted and the process for requesting one.

1. General Terms

1.1 Refunds are only applicable under specific conditions as outlined in this policy.
1.2 Refund requests must comply with our terms and conditions and be submitted through the official channels.
1.3 Refunds are not granted for winnings, completed bets, or used funds.

2. Eligible Refund Scenarios

Refunds may be issued in the following cases:

  • Unauthorized Transactions: If a transaction was made without your consent.
  • Technical Errors: If a deposit failed due to a technical error but was debited from your account.
  • System Malfunctions: If a system malfunction affected your ability to use deposited funds properly.
  • Duplicate Transactions: If you accidentally made the same deposit more than once.

3. Non-Refundable Scenarios

Refunds will not be issued in the following cases:

  • Losses incurred while playing games.
  • Disputes over game outcomes or strategies.
  • Transactions where the funds have been used for gaming purposes.
  • Non-compliance with our terms and conditions or responsible gambling policies.

4. Refund Process

To request a refund, follow these steps:

  1. Contact Support: Reach out to our support team.
  2. Provide Documentation: Include the following details in your request:
    • Full name and account information.
    • Transaction ID(s) and amount(s) involved.
    • A description of the issue or reason for the refund request.
  3. Verification: Our team will review your request, verify the transaction, and may request additional documentation if needed.
  4. Processing Time: Refund requests are typically reviewed within 5-7 business days. If approved, refunds are processed back to the original payment method.

5. Payment Method and Fees

5.1 Refunds will be processed to the original payment method used for the deposit.
5.2 Any transaction fees or currency conversion fees incurred during the process may be deducted from the refunded amount.

6. Chargebacks

6.1 Initiating a chargeback without contacting our support team first may result in account suspension or termination.
6.2 Chargeback disputes will be investigated thoroughly, and fraudulent claims may lead to further action.

7. Your Responsibilities

As a User, it is your responsibility to:

  • Ensure you understand our terms and conditions before making deposits.
  • Double-check all payment details to avoid errors.
  • Use deposits solely for gaming purposes as outlined in our policies.

8. Contact Us

If you have questions about this Refund Policy or need assistance with a refund request, please contact our support team:

We are committed to resolving refund requests fairly and efficiently. Thank you for choosing [Casino], and we appreciate your understanding of our policies.

Refund Policy